Learning Outcomes

An Introduction to Successful Facilities Management

Managing Space Requirements and Space Planning

Managing Workplace Services

Managing Employees and Contractors

Lesson Summary

This module will introduce you to facilities management where you will learn about its purpose, role and career options therein. You will begin with understanding the management of space requirements and space planning. You will also learn about the management of workplace services, employees contractors and temporary and agency workers.

Leases, Purchasing and Vendor Management

Health and Safety at Work

Co-ordinating Maintenance and Repairs

In this module you will learn about some common types of occupancy arrangements and vendor management. Next, you will get an ​​overview of important legal and regulatory frameworks/bodies relating to health and safety at work in the UK and take a closer look at reducing accidents. Finally the module focuses on ​​system and equipment maintenance.

Facilities Management Project

Managing Costs and Business Continuity Planning

The Environment and Corporate Social Responsibility

The first topic in this module will focus on project management from a facilities perspective. Next, you will learn about managing costs and business continuity planning with some real life examples. Finally, you will get acquainted with the characteristics of a sustainable green business and learn about corporate social responsibility.

Course assessment

Master the key skills needed to embark upon a successful career as a facilities manager in this free online course.

Facilities Management

This online course is an excellent choice for individuals interested in the field of facilities management. This course will be helpful whether you are an existing facilities management professional or seek to explore this as a career option. Our ten thought-provoking and interactive topics will deliver all of the skills, knowledge and information you need to kick-start your learning and become an effective and highly skilled facilities manager.

What is Facilities Management All About?

The Origin and Growth of Facilities Management

Why is FM More Important Than Ever?

The Main Functions of Facilities Management

Facilities management is gaining worldwide recognition as a vital discipline that can support an organisation’s needs and core functions. In this module, you will learn about the origin of FM and understand its scope and importance. You will also explore hard and soft FM services.

Understanding Australian Building Codes and Standards

Government-Prescribed Environmental and Workplace Practices

Unveiling Industry Best Practices and Standards

Core Career Competencies and Successful Career Paths

Prioritising employee health and safety, green practices, and energy efficiency measures make it very important that facilities management strictly comply with prescribed rules and regulations. This module will inform you of relevant laws and industry best standards in Australia.

Effective Operations

Effective Maintenance

Optimising Maintenance Processes

In-House vs Outsourcing FM, Vendor Management

Sustainable Procurement

This module seeks to equip FM professionals with the knowledge and skills to effectively manage operations and maintenance to ensure the physical infrastructure remains in optimal condition. It will also help you develop a proactive and collaborative approach to outsourcing, and engage and manage external service providers.

Occupational Health and Amenities

Mental Health

Dangerous Goods and Hazardous Materials

Regulations and Compliance Obligations

Workplace Safety

Occupational health and safety management is a vital aspect of FM in Australia that ensures the well-being of occupants, employees, contractors, and visitors through compliance with relevant regulations. This module explains how coordinating and maintaining physical assets, infrastructure, and services leads to health and safety management in FM.

Mastering the Art of Connection

Strategies for Effective Communication With Diverse Audiences

Internal Communication - Pivotal Features and Strategies

External Communication Mechanisms

Effective Communication to Address Concerns and Assure Satisfaction

Effective FM communication in Australia embraces internal and external communication with stakeholders. This module explains how strong internal and external communication facilitates collaboration, problem-solving, compliance, and positive relationships, contributing to the success and sustainability of FM operations across Australia.

Diploma in Mastering Facilities Management in Australia - First Course Assessment

This assessment enables you to review your learning to determine your knowledge and understanding of the following modules: Facilities Management: An Overview; Regulations, Core Competencies, Emerging Trends; Operations, Maintenance, and Outsourcing; Occupational Health and Safety Management; Communication Techniques for the Workplace.

Green Building Practices in FM

Energy-Efficiency Initiatives, Retrofits, and Management

Water Conservation Principles and Initiatives

Waste Management

Environmental Sustainability Practices and Certifications

Environmental sustainability is a critical component of Australian FM. This module will help you learn about the various factors that contribute to environmental sustainability while ensuring the efficient and responsible operation of your facility.

Forewarned is Forearmed

Your Role During an Emergency

Key Elements of Effective Emergency Plans

Ensuring Business Continuity in the Face of Disruptions

Comply, Document, and Review

Behind every smoothly running office is an FM team orchestrating a symphony of preparedness and continuity. This module will help you understand your pivotal role in ensuring day-to-day operations can withstand disruptions. Your proactive involvement is essential in coordinating logistics and devising recovery strategies in partial loss scenarios.

Essential Services

Coordination of Office Moves and Relocation

Effective Collaboration and Supervision

People Management and Employee Well-Being

Diversity, Equity, and Inclusion (DEI)

Workplace services and people management are integral to Australian FM, offering tailored solutions to optimise functionality and impact. This module teaches you best practices for developing and supporting business management systems or providing integrated FM solutions that connect people, assets, data, and budgets.

Financial Management in FM

Financial Reporting

The Role of Technology in Modern FM

Objectives, Targets, and Performance Indicators

Smart financial management ensures optimal use of resources, while technology integration enhances productivity and competitiveness. Documentation guarantees transparency and compliance. This module will show you how this dynamic trio can form the backbone of your facility’s success, driving strategic decision-making and operational excellence.

Why Include Case Studies

Facilitating Modern Building Management

Transforming Workplace Wellness

Case studies play a crucial role in illustrating the strategic importance of key concepts in any field, and FM is no exception to the rule. This module will attempt to showcase how good FM practices, including customer satisfaction and creating a productive environment, are critical to organisational success.

Second Course Assessment

This assessment enables you to review your learning to determine your knowledge and understanding of the following modules: Environmental Sustainability, Workplace Services and People Management, Financial Management and Technology Integration, and Case Studies.

Diploma in Mastering Facilities Management in Australia - Course Assessment

This free online course covers the tools and services enabling streamlined, sustainable buildings and infrastructure.

Diploma in Mastering Facilities Management in Australia

Individuals who contribute to an organisation’s profits have a better chance of employment and promotion. Do you wish to get a clear insight into superior facilities management, leading to a forty-five per cent reduction in project costs and forty-one per cent lower absenteeism? This free course explores influential contributions to workplace experience, with particular reference to the Australian Facilities Management (FM) landscape.

Introduction to Property and Liability Risks

Property Coverage: Real and Personal

Computer-Related Risks and Cover

Global Risks

In this module you will be introduced to property and liability risks and it covers topics such as Property Coverage - Real and Personal; Computer-Related Risks and Cover; and Global Risks.

Risk Policy Creation

Negligence and Liability

Property and Professional Liability

Product and Professional Liability

E-Commerce and Liability Limitation

In this module you will learn about Risk Policy Creation, and it covers topics such as Negligence and Liability; Property and Professional Liability; Product and Professional Liability; E-Commerce and Liability Limitation.

Risk Management: Managing Property & Liability Risk - End of Course Assessment

Learn more about property and liability risks, including coverage, classification, valuation, and global risk exposure.

Risk Management: Managing Property and Liability Risk

This free online risk management course teaches you about all of the most important elements of property and liability risk. Property risk corresponds to a property being damaged by fire or natural calamities and liability risk means a person becoming vulnerable to a lawsuit. Risks are inevitable in life, and come in a variety of different forms. By the end of the course, you will know how to identify, assess, and manage these risks effectively.

Character Fundamentals for Real Estate Professionals

Attributes of a Real Estate Professional

Fair Housing, Marketing and Pitfalls for Real Estate Professionals

Anti-Money Laundering (AML) for Real Estate Professionals

This module discovers why integrity and ethics are vital in real estate. Also, it explores the essentials of anti-money laundering (AML) principles for real estate professionals.

Ethics and AML Essentials for Real Estate Professionals - Course Assessment

This free online course uncovers how to raise ethical standards and perspectives in the real estate industry.

Ethics and AML Essentials for Real Estate Professionals

Real estate agents must balance their work between maintaining a competitive business practice, providing outstanding customer service and adhering to government and industry standards. Profit and personal interests can easily take precedence over the client’s and the industry's ethical ideals. This course will provide you with a solid foundation for dealing with any ethical issues that may emerge in the real estate industry.

Introduction to Property Management

Property Types and Market Analysis

Tenant Management

Financial Management

Property Maintenance and Repairs

Marketing and Advertising

This module will begin by helping you examine the roles and responsibilities of a property manager. We will also help you find knowledge on property types and market analysis. This module will provide you with the opportunity to examine the process of tenant management. Finally, this module will answer questions like, How can you build a lease?

Essentials of Property Management Work - Course assessment

This free online property management course explains how to maintain the premises, handle tenant relations and more.

Essentials of Property Management Work

Property management is the process of running, maintaining, and keeping an eye on real estate and other types of physical property. This course explores the concepts behind the practice of property management. We explore the different types of tenant management and explain how to handle the legal implications of financial management. This course provides the skills used by landlords and property managers to satisfy both residents and owners.

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